Create and manage my card

• How do I delete a card?

  How do I delete a card? To delete a KeeCash card, you first have to block it. Once the card is blocked, the Delete button appears. Important You can only delete a card if its balance is 0. If your balance is positive, you need to withdraw from your card to your wallet: Withdraw from my Keecard Deletion is permanent. Steps to follow 1. Open the card concerned In the app, go to your Wallets areaFew readers

• Can the name on my card block my online payments?

  Can the name of my card block my online payments? No. The name you give your card in the KeeCash app has no effect on your online payments. That name is only there to help you identify your card more easily. What is the card name for? The card name is a label you choose so you can recognise your card more easily in the app. It can be useful: if you have several cards; to quickly find the right card; to help support identify the card concerned if theFew readers

• How to add or create a new card

  How do I create a new card? You can create a new card from the KeeCash app, up to a maximum of 3 cards per account. Steps Open the main menu and tap My cards. Tap Add + at the top right. Choose your payment method. ![](https://storage.crisp.chat/userFew readers

• What is the difference between my wallet balance and my card balance?

  What is the difference between my wallet balance and my card balance? It is normal for your wallet balance and your card balance to be different. In the KeeCash app you need to tell apart: the wallet; the card. These are two different balances. 1. The wallet balance The wallet is the balance available in your KeeCash wallet. It is the balance you see at the top of the dashboard, in the Your KeeCash wallet section. ![](https://storage.crisp.chat/users/helFew readers

• Where to find your KeeCash transaction history

  Find out where to view your KeeCash transaction history, track your payments and find useful details linked to your purchases.Few readers

• Block/Unlock my card

  To Block/Unblock Your Card Card Blocked by KeeCash Your card is automatically blocked after several unsuccessful online payment attempts (more than three). This indeed represents a cost for KeeCash. To prevent this situation, we invite you to ensure you have a sufficient balance for your upcoming withdrawals and payments and do not hesitate to cancel online subscriptions you no longer need. How to unblock your card in this situation? To unblock your card, you must top up it (sFew readers

• Why was my KeeCash card deleted?

  How card deletion works, and tips to avoid failed payments and manage your balanceFew readers

• Create a card

  How to create a card? You can create a card 24/7 from your external wallet balances Mobile money or Cryptocurrency or directly from your KeeCash wallet if you have made a deposit and have the required amount. Here you can see how to make a deposit to your KeeCash wallet: Make a deposit into your account via Mobile Money and [Make a deposit in your account via Cryptocurrencies](/en/article/make-a-depoSome readers

• My KeeCash card has expired or is about to expire: what should I do?

  My card is about to expire, what should I do?Few readers

• I want to stop a debit on my card

  How to cancel / block a debit on my KeeCash cardFew readers

• See details informations of my card

  See details informations of my card After logging into your KeeCash account, follow the next steps to view your KeeCard information Once in your KeeCash account, you can either from your Dashboard, click on the card which you want to see details informations (see image 1.a), or click on the My Cards tab and then click on the card which you want to see details informations (see image 1.b) ![Choose the card to show details](https://storage.crisp.chat/users/helpdesk/website/ae23Few readers

Pay online

• Billing address

  When you make an online payment with your KeeCash card, some platforms may ask for a billing address. You must use the billing address associated with your KeeCash card. This address depends on your card type. You can also find it, ready to copy and paste, in the app just above your card. Billing address to use Gold card (Mastercard) Street / Line 1 / Address 1: 74 este san franscisco City: Panama State / Province / Region: Panama Postal code: 0401 Country: Panama PhonPopular

• How do I pay online with my KeeCash card?

  How to use your card to fill in an online payment formSome readers

• 3D Secure code: which PIN do I use for an online purchase?

  What is your card PIN code and how do you use it? On some online payments, you may be asked to enter a validation code. At KeeCash this is your card PIN code (4 digits), used as part of 3D Secure (strong authentication). What is 3D Secure? 3D Secure is a security step used by some websites to validate a payment. It checks that you really are the owner of the card before the transaction is completed. Which code should I use? WhenFew readers

Declined payments

• Why was my card payment declined?

  My payment is declined, what now? The reasons a transaction gets rejectedFew readers

Fees, limits and refunds

• Card payment limits

  What are the payment limits with a keecard? You can pay online in one go up to €5,000 and otherwise up to €10,000 per day: Recap 5000€ / transaction 10 000€ / day Valid for two years, these cards are rechargeable and you can use them to make multiple payments on the internet and associate them with your PayPal account among others:How do I link my KeeCash card to Paypal?Few readers

• Refund of an online payment

  How do I get a refund on my card?Few readers

• Transaction fees - online payment

  You are not charged commission fees for your online transactionsFew readers

Documents and receipts

• How do I download a payment receipt?

  How do I download my bank statement ?Some readers

• 🔗 Compare all KeeCash cards in detail

  💳 Which KeeCash card should I choose? KeeCash offers several types of virtual USD cards. Before creating your card, this guide helps you pick the right one for your use case. 💰 Card price: the creation price is shown directly in the app at the moment you create your card. Promotions may apply and prices can evolve. Check the app for the exact current price. 🏆 Full comparison Gold Mastercard 🟡 Black Mastercard ⚫ Black Visa ⚫ Network |Few readers