• How to log in to my account

  2 authentication methods to connect to your KeeCash account simplyFew readers

• PIN Code

  For each new session in your KeeCash application you will need to enter your 4-digit PIN in order to authenticate.Few readers

• How do I reset my password?

  Have you lost your password and want to recover it? To reset your password: From your login screen, click on Forgot password. Then fill in your on which you will receive the 5-digit verification code. Then click on Apply. Check your email and find the 5-digit verification code. Copy it into the application (see image below) to verFew readers

• How to change language on KeeCash

  How to change the language of my KeeCash account?Few readers

• Delete my account

  We are sorry to hear that you want to delete your KeeCash account:( How about giving us a second chance to overcome this ordeal!Few readers

• Security

  Your protection is our concern. Thanks to our internal security system, you benefit from enhanced protection throughout what you do.Few readers

• How do I view and download my invoices?

  How to get an invoice? You have paid on KeeCash and you want to download an invoice as proof of payments: You have access to your invoices from our web app here: https://cards.keecash.com You can log in with your credentials In the Menu click on the button "My Invoices" Click on the order for which you wish to have an invoice. The invoice is displayed on your screen and you can download it in PDF. In picture invoice 1 (https://storage.crisp.chat/users/helpdesk/websFew readers

• How do I download a payment receipt?

  How do I download my bank statement ?Few readers

• Use my voucher

  How to use your voucher ? Using a voucher is a simple and straightforward process. Here are the steps to take to get your discount: Prepare your coupon: Make sure you have your coupon code handy before starting the transaction. These codes usually consist of letters, numbers, or a combination of both. Initiate your transaction: Open the application. Select the desired service (deposit, recharge, transfer, card creation, withdrawal) according to the coupon you receiFew readers

• Use my coupon

  How to use your reduction coupon? Using a discount coupon is a simple and straightforward process. Here are the steps to follow to benefit from your reduction: Prepare your coupon: Make sure you have your coupon code handy before you begin the transaction. These codes are usually made up of letters, numbers, or a combination of the two. Initiate your transaction: Open the app. Select the desired service (deposit, recharge, transfer, card creation, withdrawal) based on the coupFew readers

• Add, edit or delete a phone number

  📌 About the Phone Number Entered at Registration When you create your KeeCash account, you are asked to enter a main phone number. ➡️ This number is not used for Mobile Money deposits. ✅ You can recharge your account with any number, as long as it is added during the deposit process. 🔁 So there is no need to change the number provided at registration if you want to use another number to deposit. 📲 Add a New Mobile Money Number You can register up to 5 MobiFew readers

• Why is my number not accepted?

  📢 How to Enter Your Phone Number Correctly and Recharge via Mobile Money 🔐 Valid Phone Number Format To ensure your phone number is recognized by our system, you must enter it in the national format, without the international dialing code (e.g., +225, +229, etc.). 🔹 Example: 0711200328 ✔️ 🔹 Not: +225 0711200328 ❌ Please do not include any spaces, dashes, or special characters. 📌 Expected Format by Country The beginning of the number may vary depending on yFew readers