I want to make a deposit but I cannot see the Mobile Money option

If you cannot see the Mobile Money option when making a deposit, it usually comes from the country you selected when you signed up.
Countries supported by KeeCash

What you need to know

The Mobile Money option depends on the country of residence entered during your sign-up.
It is not your nationality that should be selected, but the country where you currently live and where you use the available Mobile Money operators.

Why this happens

We often see users selecting their nationality at sign-up, when they should select their country of residence.
For example:

• if you are Togolese, but you live in Burkina Faso;
• and you sign up with Togo instead of Burkina Faso;

then the Mobile Money deposit options available in Burkina Faso will not be able to appear correctly in your account.

What to do

First check that the country entered at sign-up really matches your current country of residence.
The Mobile Money option only appears if your account is set up for a country where this deposit method is available.

If you chose the wrong country

If you signed up with the wrong country, our team can run a check and make the change if needed.

How to contact support

If you think you selected the wrong country at sign-up, contact support through the in-app chat and tell us:

• your current country of residence;
• the country selected at sign-up.

After checking, we will be able to make the change if your situation matches this case.

Good to know

To see the right deposit options, you must always choose your country of residence at sign-up, not your nationality.

Updated on: 24/09/2026