Cannot sign up or log in: quick fixes

If you are having trouble creating an account or logging in, do not worry: in most cases the problem can be solved in a few seconds.

1. You are not receiving the verification code to confirm your email address

If you have not received your code, check the following:

• look in your spam or junk folder;
• make sure your email address is spelled correctly;
• check there is no space before or after your email.

2. You may already have an account

If you have used KeeCash before, your email address may already be registered.
In that case there is no need to create a new account. Simply use the option:
Forgot password to get back into your account. Lost password: how do I reset my password?

3. Cannot log in

If login fails, try the following checks:

• check your email address and your password;
• make sure no space was added automatically;
• try resetting your password.

You can use this link: Lost password: how do I reset my password?

4. The problem may come from your device or your connection

Sometimes the issue is not the account itself, but the device or the network used.
Try to:

• switch internet connection;
• restart the app;
• update the app;
• reinstall the app;
• restart your phone.

5. Still stuck?

If the problem continues, contact support through the in-app chat and tell us:

• your email address;
• your country;
• the error message shown, if there is one.

This information lets us help you faster.

Updated on: 24/09/2026