> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://aide.keecash.com/sitemap.xml
> Use this file to discover available pages before exploring further.
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# What is the difference between my wallet balance and my card balance?

# What is the difference between my wallet balance and my card balance?

It is normal for your **wallet balance** and your **card balance** to be different.

In the KeeCash app you need to tell apart:
* the **wallet**;
* the **card**.
These are **two different balances**.

## 1. The wallet balance

The **wallet** is the balance available in your KeeCash wallet.
It is the balance you see at the top of the dashboard, in the **Your KeeCash wallet** section.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/e/2/3/ae231a91e60c4000/diffwalletcard1_jaf42p.png =333x500)

### What is the wallet for?
The wallet lets you:
* receive deposits;
* receive transfers from other KeeCash users;
* keep your funds in your KeeCash account;
* then top up your card when needed.

## 2. The card balance

The **card balance** is the money available directly on your card.
It is the balance used when you pay online with your card.
This balance is shown directly on your card.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/e/2/3/ae231a91e60c4000/diffwalletcard2_vixdhq.png =333x500)


## 3. Why the two balances can differ

At KeeCash, a deposit does not always land in the same place.

Depending on the type of operation:
* some deposits arrive **on the wallet first**;
* others top up **the card directly**.
That is why you can:
* have money on the wallet but not on the card;
* or have a card balance that differs from your wallet balance.

## 4. How to top up the wallet

If you want to make a deposit into your wallet, tap **Deposit** from the dashboard.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/e/2/3/ae231a91e60c4000/diffwalletcard3_1g8zj9j.png =333x500)


You will then be taken to the deposit screen to choose which wallet you want to deposit into.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/e/2/3/ae231a91e60c4000/diffwalletcard4_qre6wa.png =230x500)

## 5. How to top up the card
If you want to add money directly to your card, tap **Top up** in the card section.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/e/2/3/ae231a91e60c4000/diffwalletcard5_1bjng18.png =333x500)


You will then reach the **Card top-up** screen, where you can choose how to fund your card:
* from your KeeCash wallet;
* or from an external wallet, depending on the options available.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/e/2/3/ae231a91e60c4000/diffwalletcard6_17w6omz.png =230x500)

## 6. A simple example
### Case 1 - Deposit into the wallet
You tap **Deposit**.
The money arrives in your wallet.
Result:
* the **wallet** balance goes up;
* the **card** balance does not change automatically.

### Case 2 - Card top-up
You tap **Top up**.
The money is added to your card.
Result:
* the **card** balance goes up;
* the wallet does not necessarily change, depending on the method chosen.

## 7. Why an online payment can fail even though I have money on KeeCash

You can have money on your wallet, but not enough on your card.
In that case a card payment can be declined.
Before paying, always check whether the money is:
* on your **wallet**;
* or directly on your **card**.