> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://aide.keecash.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Problem to register

If you’re having trouble creating an account or logging in, don’t worry — most issues can be resolved in just a few seconds.

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## ✉️ Not receiving the verification code?

Try these solutions:

- Check your spam or junk folder  
- Make sure your email address is typed correctly  
- Avoid spaces before or after your email  

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## 🧠 You may already have an account

If you’ve used KeeCash before, your email might already be registered.

👉 In that case, simply use:

**Forgot password**

to regain access to your account.

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## 🔑 Unable to log in?

If login fails:

- Check your email and password
- Make sure no spaces were added automatically
- Try resetting your password

Direct link:  
Reset my password

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## 📱 Possible technical issue

Sometimes the problem may come from your device or network.

Try:

- switching internet connection
- restarting or reinstalling the app
- updating the app
- restarting your phone

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## ⚠️ Still stuck?

Contact support via the in-app chat and include:

- your email address
- your country
- the error message displayed (if any)

This will help us assist you faster.

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💡 **Tip**

In 90% of cases, the issue is caused by a typo in the email address or an account that already exists.