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Non-receipt of verification codes by SMS or email

Verification via SMS (text message)

Reboot your phone completely to refresh the device operator’s connection.

If you receive the following error, please wait one hour after the first of the 5 attempts and request another code.
Note: KeeCash has a limit of 5 SMS verification codes per hour.
Error message: QUOTA_EXCEEDED: Exceeded per phone number quota for sending verification codes
You may have done too many checks in the last hour. Try again later.

Exemple : If an SMS verification code is requested at 10:05, 10:15, 10:20, and 10:30 respectively, the following code is not sent until 11:00.

Verification by e-mail

Check all spam folders, spam email. The email is sent from “” and many email clients filter emails from unanswered addresses.

If you can’t get your code to verify your email address:

Click Resend code OR
Log out and go to Forgot your password and then resend a link to change your password, this will validate your email as well.

Make sure you don’t already have a KeeCash account created in the past.
If this is the case and you no longer recognize your password, follow this link to reset your password: Lost password - How do I reset my password?

Updated on: 10/05/2022

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