My balance is not updated

Did you top up and your balance hasn't changed?

- If your mobile money has been debited, then contact customer service so that they can see what has happened and top up your card.

Go to the online chat and enter $ {color} [# ff0000] (MAJ1)

Have you made an online payment and your balance has not changed?

- Your payment has been made but you notice that your card balance remains unchanged.
- Payments you make based on the displayed balance are rejected due to insufficient balance.

Go to the online chat and enter $ {color} [# ff0000] (MAJ2)

Updated on: 09/05/2022