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# I want to make a deposit but I cannot see the Mobile Money option

# I want to make a deposit but I cannot see the Mobile Money option

If you cannot see the **Mobile Money** option when making a deposit, it usually comes from the **country you selected when you signed up**.
[Countries supported by KeeCash](https://aide.keecash.com/en/article/countries-supported-by-keecash-1ficc9s/)

## What you need to know
The **Mobile Money** option depends on the **country of residence** entered during your sign-up.
It is **not your nationality** that should be selected, but the **country where you currently live** and where you use the available Mobile Money operators.

## Why this happens
We often see users selecting their **nationality** at sign-up, when they should select their **country of residence**.
For example:
* if you are **Togolese**, but you live in **Burkina Faso**;
* and you sign up with **Togo** instead of **Burkina Faso**;
then the Mobile Money deposit options available in **Burkina Faso** will not be able to appear correctly in your account.

## What to do
First check that the country entered at sign-up really matches your **current country of residence**.
The Mobile Money option only appears if your account is set up for a country where this deposit method is available.

## If you chose the wrong country
If you signed up with the wrong country, our team can run a check and make the change if needed.

## How to contact support
If you think you selected the wrong country at sign-up, contact support through the in-app chat and tell us:
* your **current country of residence**;
* the **country selected at sign-up**.
After checking, we will be able to make the change if your situation matches this case.

## Good to know
To see the right deposit options, you must always choose your **country of residence** at sign-up, not your nationality.